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Procedure for Resolving Grievances

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Procedure for Resolving Grievances

1. Purpose

The purpose is to provide a consistent and equitable course of action to be used if a member of The Bowlby Centre community has a complaint which they are unable to resolve through the normal Bowlby Centre support and communications systems. It is not designed to be used where a difference of style or way of working is within The Bowlby Centre value of valuing and learning from difference.

This procedure sets out the way you can seek to resolve:

  • difficulty with something The Bowlby Centre (or its member/s) is doing,
  • difficulty with the way it is being done,
  • experience when you think that The Bowlby Centre is failing to live up to its values,
  • failures to work well enough within the expectations to work together collegially,
  • failure to implement our agreed procedures.

It aims to support, clarify and help manage the relationships and uphold the values in the way we work together and is designed to give people clear ways for working to resolve things when they have gone wrong.

It is not designed to be used in relation to people’s individual therapy. If there are difficulties with therapy these should be worked upon within the therapy. If this is not possible then the procedures for dealing with breakdown are found in The Bowlby Centre handbook: for Students (Procedure for change of Training Therapist or Supervisor), for others The Bowlby Centre Complaints Procedure

2. Considerations.

The Bowlby Centre is a voluntary organisation which is values led. This can lead to an unrealistic expectation of the organisation and each other. This procedure is a way for all members of the community to encourage appropriate behaviour and to provide ways of managing and resolving matters that contravene our values, the law, and good practice.

Usually we would expect that matters can be resolved amicably by discussion. However we recognise that difficulties and strong feelings arise in relationships and that we all bring with us histories of organisations, power and authority structures, ways of working and attachment patterns that can result in idealisation, anger, disappointment and that there can be disagreements, differences of opinion, alienating behaviours and unfairly discriminatory practices or breaking of boundaries and other ways of failing to work collegially.

3. The Grievance procedure applies:

  • to all members of The Bowlby Centre Community: Members, Post- taught students, Students, Teachers, Supervisors, and those who are working with us in any way that means that they represent The Bowlby Centre or work for The Bowlby Centre in any capacity (whether they do this in a voluntary or a paid capacity.)
  • whether a contravention was intentional or unintentional.

4. Informal Resolution

Initially before the formal grievance procedure is activated you must first try to resolve it directly with the person/s involved seeking help from their Bowlby Centre support individuals eg Course Tutor, supervisor, line manager, committee members within responsibility for the area, or other appropriate colleagues.

If the situation is not resolved you may move to:

Formal Action

5. Step 2 – Exploratory meeting with The Bowlby Centre representative.

If you are not satisfied that your grievance has been or can be resolved by informal means and you wish to take the matter further you should raise the matter with your line manager or the Chair of the Committee which is responsible for the area of work within The Bowlby Centre and explore your grievance. You can request that they organise a facilitated meeting with the person or people
with whom you have a difficulty.

If the situation is not resolved you may move to:

6. Step 3 – Meeting of all parties with The Bowlby Centre representative.

The Bowlby Centre representative will organise this meeting which will normally take place at The Bowlby Centre. The meeting should normally take place within two weeks of the grievance being raised with the Manager or Committee Chair. The aim of this meeting is to seek ways of resolving the grievance.

If the situation is not resolved you may move to:

7. Step 4 – Review by member of The Bowlby Centre Executive

If this meeting has not resolved your grievance and you wish to take the matter further you may request that the grievance is dealt with by a member of the Executive (other than the Chair). The Executive member will see you, normally together with someone to act as a witness to the proceedings. The Executive member will explore the situation with those involved with the aim of finding a resolution. These meetings should normally be held within two weeks of your request and any investigations and follow up should be carried out so that a response is made to you as soon as practicable. Normally this should be two weeks after the meeting at the latest.

If the situation is not resolved you may move to:

8. Step 5 – Review by The Bowlby Cente Chair.

If the matter still remains unresolved and you wish to take the matter further you can ask for it to be referred to the The Bowlby Centre Chair who will review the process to date and seek meetings as appropriate with all parties involved and determine the manner in which the matter is to be dealt with.

If The Bowlby Centre Chair has been involved in the original grievance then the review will be held by a member who is part of the organisation’s complaints process which will be organised through the Chair of the Ethics Committee.

This is the final step of the procedure.